Terms of Sale / Store Policy
Last Updated: 06/29/2026
These Terms of Sale apply to purchases made through Rappahannock Reflections, LLC, doing business as Rappahannock Reflections.
By placing an order through our store, you agree to these Terms of Sale, any applicable Digital Image License, and the applicable terms of the platforms used to process and fulfill your order, including Pixieset’s Terms of Service, Pixieset’s Privacy Policy, and Pixieset’s Cookie Policy.
Products
Rappahannock Reflections may offer any products available through the Pixieset store, including prints, wall art, albums, gifts, keepsakes, digital downloads, full gallery downloads, packages, and other available products.
Product availability, sizes, materials, finishes, pricing, taxes, shipping, and fulfillment options may change at any time.
Payments
Full payment is required at checkout for all store purchases.
For photography sessions, events, or larger bookings, deposits or retainers may be required depending on the date, event type, size, and scope of work. Retainers are non-refundable unless otherwise stated in a signed agreement.
Rappahannock Reflections does not offer payment plans, buy now pay later options, or similar financing options.
Taxes and shipping are calculated and displayed through the Pixieset store and its connected payment, tax, and fulfillment providers.
Payment Processing
Payments may be processed through Pixieset and Stripe. Rappahannock Reflections does not directly store full credit card numbers or payment card details.
Print Orders and Fulfillment
Print products and other physical products are fulfilled through Pixieset and its print lab partners unless otherwise stated.
Print products are shipped directly through Pixieset’s fulfillment process and print lab partners. Local pickup is not offered.
Shipping timeframes, tracking, carrier delays, production delays, and fulfillment issues may depend on Pixieset, print lab partners, shipping carriers, and the selected product.
If there is an issue with a print order, contact Rappahannock Reflections first at info@rapreflections.com. We will work with Pixieset and/or the applicable print lab partner to help resolve eligible issues.
Print Refunds, Reprints, and Replacements
Print products and physical products are generally final sale and are not eligible for refund, return, or exchange because a client changed their mind.
If a print or physical product arrives damaged, defective, incorrect, or with a verified production issue, contact Rappahannock Reflections at info@rapreflections.com within 30 days of receiving the order.
You may be asked to provide:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect product
- Photos of the packaging, when applicable
- Refunds, reprints, or replacements may be available when supported by Pixieset, the print lab, or the facts of the issue.
Incorrect Cropping or Client Selection Errors
Clients are responsible for reviewing their order before checkout, including selected images, sizes, products, quantities, and cropping.
If a client selects the wrong crop, image, size, product, or quantity, Rappahannock Reflections is not responsible for refunding or replacing the order.
Color and Print Variation
Printed products may not match exactly what appears on a phone, tablet, or computer screen. Screen brightness, display settings, paper type, finish, crop, and lab production can affect the final result.
The print lab may apply automatic color correction or production adjustments as part of the fulfillment process.
Concerns about color differences are handled case by case. A refund, reprint, or replacement is not guaranteed unless there is a clear production defect or supported issue.
Digital Downloads
Digital downloads are final sale once purchased, delivered, or made available for download.
Digital products cannot be returned. Refunds are not provided for digital downloads unless required by law or approved by Rappahannock Reflections in writing.
Digital delivery is handled through Pixieset. Digital images may be delivered by download link, gallery access, email, or another available Pixieset delivery method.
Gallery Availability and Reactivation
Client galleries typically remain active for 90 days after final delivery unless otherwise stated in a signed agreement.
Gallery extensions may be provided on a case-by-case basis. Requests can be sent to info@rapreflections.com.
Reactivation fees may apply and may depend on the size, age, and status of the gallery.
In some cases, it may not be possible to reactivate, recover, or recreate a gallery.
Backups
Rappahannock Reflections keeps local backups for a minimum of 6 months after final delivery. Images may also remain available through Pixieset during that period.
After 6 months, files may be deleted from local storage, Pixieset, or both without further notice.
Copyright and Ownership
Rappahannock Reflections retains copyright ownership of all images unless a separate signed written agreement states otherwise.
Purchasing a print, product, digital download, or gallery download does not transfer copyright ownership.
Clients receive a lifetime limited license based on what they purchase, what is included in their session, and any signed agreement between the client and Rappahannock Reflections.
For full details on permitted image use, restrictions, copyright ownership, licensing, and requests for additional usage rights, please review our Digital Image License and Copyright & Image Use Policy.
Business and Commercial Clients
Business, commercial, organizational, school, team, sponsor, and event clients may receive broader usage rights or ownership rights only when those rights are included in a signed written agreement.
When a signed business or commercial agreement conflicts with these general store terms, the signed agreement controls.
Contact
For order questions, gallery questions, refund or replacement requests, or reactivation requests, contact:
Rappahannock Reflections